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Unable to download an attachment files with a password

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Active Member
Ali K Member Since: Dec 15, 2018
1 of 11

I need to download an attachment file. this file is protected with a password, when I try to download it. that message is shown:

"The file you’re trying to download is password protected, and could not be scanned."

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 11

Hi Ali,

 

Thank you for reaching out to us with this message. I checked this for you and looks like you were able to solve this out with your Freelancer. Let us know if you need any further assistance. Thank you.


~ Bojan
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Active Member
Marian B Member Since: May 8, 2019
3 of 11

Hi, i got same issue with protected zip file. how can i download it ?

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Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi Marian,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your file. Thank you.


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Active Member
Muhammad Zeyad A Member Since: Jan 16, 2020
5 of 11

Hi,

Thanks in advance for reading my question. I have received some pakssword protected file and it is not scanned by upwork. Thus, it is not downloadable. Can you help?

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 11

Hi Muhammad,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


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Hawris A Member Since: Sep 2, 2019
7 of 11

Hi,

I am facing the same issue.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 11

Hi Hawris,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.


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Active Member
Hawris A Member Since: Sep 2, 2019
9 of 11

Hi Goran,

Please, be quick as my client try to end my contract on this base.

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Imran S Member Since: Nov 24, 2019
10 of 11

Hi there, I have received a password-protected file from a client. Upwork is unable to scan it thus i cannot download and work on it. Please help

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