Unable to hire freelancer

[50493273]

Hi community,
I'm new to upwork client, i tried hiring a freelancer but i keep getting this message "

You don't have a valid billing method on file with Upwork. Please correct this before making an offer." but 

[AndreaG]

Hi Alade,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.