Apr 22, 2020 12:18:44 AM by Sophie L
I already posted my job, found a freelancer and agreeded on terms. But I can't make her an offer. On the hire page, the hire button at the bottom of the page is grey and can't be clicked on.
I updated yesterday billing payment method, billing adress and phone..
Below SS of my hire page (which doesn't look like the one I see in the support video "send an offer".
Apr 22, 2020 12:39:59 AM by Goran V
Hi Sophie,
I`m sorry about the inconvenience this had caused you.
Could you please try clearing your cache and cookies or logging in with another browser to hire your freelancer? If you`re still experiencing the same problem after this, let me know here and our team will assist you further. Thank you.
Apr 22, 2020 06:53:47 AM by Sophie L
Apr 22, 2020 07:16:27 AM by Bojan S
Hi Sophie,
Please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please let us know and our team will assist you further.
Thank you!
Apr 22, 2020 11:53:41 PM by Sophie L
elHlo Bojan
I already updated my info 2 days ago. Everything is filled in. And I still can't hire.
Also looks I even don't have the correct hire page". Mine also have the sections:
- contract title
- terms. Fix agreeded price is already there. Choice of deposit is available. Due date impossible to enter.
- work description (I just have a free place to wite the work requirements)
- agreement on upwork T&Cs box
- hire button at the bottom of the page is blocked (colorede in grey)
Apr 22, 2020 03:58:53 AM by Goran V
Hi Zac,
Please follow the instructions I`ve shared in my previous post here:
Thank you.
Apr 22, 2020 11:55:34 PM by Sophie L
Hello Goran
I already updated my info 2 days ago and cleared my cache and cookies and try internet explorer, firefox and google Chrome. And I still can't hire.
Also looks I even don't have the correct hire page". Mine also have the sections:
- contract title
- terms. Fix agreeded price is already there. Choice of deposit is available. Due date impossible to enter.
- work description (I just have a free place to wite the work requirements)
- agreement on upwork T&Cs box
- hire button at the bottom of the page is blocked (colored in grey)
Apr 22, 2020 11:57:50 PM by Goran V
Hi Sophie,
One of our team members will reach out to you via ticket as soon as possible and assist you further with hiring your freelancer. Thank you.
Apr 27, 2020 09:27:16 AM by Nav S
Apr 27, 2020 09:40:53 AM by Nav S
Apr 27, 2020 10:41:55 AM by Bojan S
Hi Nav,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for your patience.
May 24, 2020 08:11:22 AM by Ashley T
Hi Bojan,
I am experiencing the same issues and need to pay a freelancer. Could you please assist?
May 24, 2020 01:02:40 PM by Joanne P
Hi Ashley,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 18, 2020 09:17:15 AM by Luke J
Hi, I am having similar issues with hiring. Can I please have a ticket to help resolve.
Thanks
May 18, 2020 10:07:35 AM by AleksandarD A
Hi Luke,
I checked and it seems that you already have a Community post and a ticket from a few days ago. Could you please let me know if you were referring to the same case? If so, I already followed up with the team handling your case, and one of our agents already updated your ticket with more information and the steps to resolve the issue. If not, please send me more information about your issue so that I can check and assist you further.
Thank you.
May 18, 2020 10:08:38 AM by Luke J
May 11, 2020 02:16:59 AM by Bhavani P
hello, hire button at the bottom of the page is blocked (colorede in grey) not working pls help
i tried all the tricks info updated
May 11, 2020 03:29:07 AM by Goran V
Hi Bhavani,
Please go to Settings > My Info and add your full address. Once this is done try to hire your freelancer. If you`re still experiencing the same problem after this, let me know here. Thank you.
May 11, 2020 04:19:23 AM Edited May 11, 2020 04:19:46 AM by Goran V
Hi Bhavani,
One of our team members will reach out to you via ticket as soon as possible and assist you further with hiring your freelancer. Thank you.
May 16, 2020 03:22:33 AM by Nancy W
Hi Goran,
Could you arrange for your team member to reach out to me. I am having the same issue as the rest. I hope to have this issue resolved asap and would appreciate your help.
May 16, 2020 04:09:02 AM by AleksandarD A
Hi Nancy,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 26, 2020 02:47:21 AM by Mark S
Hi,
I am experiencing the same problem as well. Followed the guidance on the support site and the actions detailed in this thread, but still hire button is greyed out and unable to make an offer to freelancer.
Thanks
May 26, 2020 03:05:07 AM by Goran V
Hi Mark,
Our team will reach out to you via ticket as soon as possible and will assist you further with hiring your freelancer. Thank you.
Mar 3, 2021 01:50:26 AM by Azri A
Hi Goran,
I'm experiencing the same issue.
I've followed the steps you recommended in other replies but I'm still unable to make an offer.
Could I get some assistance please?
Cheers
Azri
Mar 3, 2021 02:03:07 AM by AleksandarD A
Hi Azri,
I checked your account and you should be able to send an offer. Could you please share a screenshot from your end so that we can take a look? While making the offer, make sure that you checked the box as shown in this screenshot.
Thank you.
May 24, 2020 08:08:52 AM by Ashley T
I am experiencing the same problems and need to pay my freelancer. Could you please help.
Apr 12, 2022 05:00:40 AM by Thomas S
I'm a freelancer on the platform. My client is unable to hire me. Keeps getting an error response.
Sep 2, 2022 11:37:56 AM by Mohamed L
i have a payment problem my credit card work perfectly ut i can't hire