I checked and it seems that you already have a Community post and a ticket from a few days ago. Could you please let me know if you were referring to the same case? If so, I already followed up with the team handling your case, and one of our agents already updated your ticket with more information and the steps to resolve the issue. If not, please send me more information about your issue so that I can check and assist you further.
Please go to Settings > My Info and add your full address. Once this is done try to hire your freelancer. If you`re still experiencing the same problem after this, let me know here. Thank you.