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Unable to join team from email invitation

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Active Member
Nicole T Member Since: Sep 30, 2019
1 of 6

I've created an account, even deleted and tried creating one again from the email invitation to join a team - yet still can't access the team project. How do I accept the invitation to join a team once logged in? I don't have any messages or notifications, and the "teams" area is asking me to upgrade to create teams.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Thank you for reaching out to us, Nicole.

 

One of our team members will reach out to you directly to assist you with joining the team you were invited to.


~ Bojan
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Active Member
Nicole T Member Since: Sep 30, 2019
3 of 6
Thank you!!!
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Active Member
Debbie M Member Since: Oct 4, 2019
4 of 6

I have not yet been contacted. Who can I reach out to for assistance to get my account switched to accept the team invitiation?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 6

I apologize for the delay in receiving an update, Debbie.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Active Member
Nicole T Member Since: Sep 30, 2019
6 of 6

Thank you! I'm logged in as myself (Nicole who is having the issue) but it is for some reason posting as Debbie (who I was previously logged in as).

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