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Unable to make Payments or Access Customer Support

6c6d78ab
Active Member
Sebastiano R Member Since: Jul 1, 2020
1 of 2

Hi there, I need urgent help. I am trying to hire a freelancer to get my new logo done but when I try to make any type of payments Upwork won't accept a single card. I have tried with Debit and Credit and they both have the needed funds. I have gone through the process in which Upwork charges the card to confirm its working. I also tried to enter the customer support but every single time I try to access the help related to billings the whole system quits. I have checked if this is just my browser or computer but everything is working, only Upwork keeps on bugging out. Please help.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Sebastiano,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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