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007fa97f
Community Member

Unable to pay through Direct Contract

When I pay for Direct Contract, it shows:

"You need to verify your identity. {verifyNowLink} or {learnMoreLink} before you can proceed."

 

I don't know where to click to verify my identity.

Do I need to submit my ID photo again?

007fa97f_0-1669635122752.png

 

ACCEPTED SOLUTION
egaruth
Moderator
Moderator

Hi Zhijun,

 

Thank you for reaching out to us. I would be happy to help. Could you please share more information about the issue you experienced so that we can assist you accordingly? 

Please share the Contract ID or Contract page link here along with the steps you took before receiving the error message you shared. 

I will be sure to look into your report and assist you further.

 

Thank you,

~ Nikola
Upwork

View solution in original post

3 REPLIES 3
egaruth
Moderator
Moderator

Hi Zhijun,

 

Thank you for reaching out to us. I would be happy to help. Could you please share more information about the issue you experienced so that we can assist you accordingly? 

Please share the Contract ID or Contract page link here along with the steps you took before receiving the error message you shared. 

I will be sure to look into your report and assist you further.

 

Thank you,

~ Nikola
Upwork
007fa97f
Community Member

https://www.upwork.com/ab/flservices/cl/contract/1597120852186021888

This is a direct contract link sent by freelancer which I met the error.

Looking forward your further solution!

Hi Zhijun,

 

Thank you for following up and sharing additional information. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
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