Unable to process the transaction because Identity is being reviewed

[85ecff3f]

Hi, I am unable to hire freelancer because Upwork is saying that you need to verify your identity. I have already added my identity passport and it has been two days now since I have added it and whenever I tried to hire any freelancer, I got this message

Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.

[BojanS]

Hi Mohamed Abdelgani,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.