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Unable to verify card

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Darren L Member Since: Jun 14, 2020
1 of 2

I created our first contract and paid using a credit card my boss gave me. Due to circumstances beyond her control, she is unable to log into online banking to get the verification amounts. The statement period for the card usually ends on the 15th (tomorrow), and we were hoping to verify using the paper statement. However, I got an email last night saying our account will be suspended in 24 hours unless we verify the card. In order to avoid this, I entered and verify my personal credit card, but I can't change the funding source for the active milestone and I can't remove the unverified card because it is tied to the active milestone. How can I resolve this issue without getting my account suspended?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Darren,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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