Unauthorized charges

[#1]

I was charged for a contract that was ended and I have no way of getting my money back. It's impossible to contact a person on Upwork about this issue. What can I do outside reaching the false customer service  

[#2]

Hello Jeremy,

Thank you for reaching out and for sharing your feedback on your interaction with the chatbot. I checked your account and did not see any contracts initiated. Could you please provide us with the contract ID in question? I'd be sure to check this and escalate it if needed.

Moreover, we strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.