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Unexpected error editing an ad

981dd774
Active Member
Ray H Member Since: Apr 19, 2018
1 of 6

This is my first day on Upwork. I entered an ad on a mobile phone and it went through perfectly, however, later I realised some text was missing. When I went to edit my ad on my pc I keep getting "unexpected error". I've logged in and out. I've tried many variations but I can't get the edit to save. Now I'm getting people responding to the ad without being able to see some important information. Any fix for this?

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
2 of 6

Ray,

 

Jobs posted from a mobile device have this added text automatically added: "This job was posted from a mobile device, so please pardon any typos or any missing details". For some reason posting from a mobile device truncates the text.

 

As freelancers, we can choose to bid and ask for more information about the job in our bids. I believe you can't revise your RFP. What you can do is cancel it and post a new job from a computer where all the information you want to include will be readliy seen.

 

I'm flagging your post so hopefully a forum mod will come along to help you further.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 6

I'm sorry to hear about your issue, Ray. 

Did you try to clear your cache and cookies, or use a different browser to see if this was just an isolated browser issue? 

I also wanted to understand how you came across the issue - does it happen when you've done editing the job post, and you click on the "Save Job" button?


~ Avery
Upwork
mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
4 of 6

 


@Avery O wrote:

I'm sorry to hear about your issue, Ray. 

Did you try to clear your cache and cookies, or use a different browser to see if this was just an isolated browser issue? 

I also wanted to understand how you came across the issue - does it happen when you've done editing the job post, and you click on the "Save Job" button?


 Avery,

 

My understanding was that jobs posted from a mobile device were problematic and would be missing text. Has this issue been fixed?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 6

Hi Virginia, 


I haven't come across this issue yet. Job posts posted from mobile are not truncated, but instead have the note "Job was posted from a mobile device" added automatically to notify the freelancer that the client may have been unable to include all the details of the job on the post. 

 

I also checked Ray's job post and it includes all the details that he noted on the post, when I view it via a mobile device, and via a website. 


Do you have a thread which I can look into, Virginia? I wanted to check this further. 


~ Avery
Upwork
mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
6 of 6

@Avery O wrote:

Hi Virginia, 


I haven't come across this issue yet. Job posts posted from mobile are not truncated, but instead have the note "Job was posted from a mobile device" added automatically to notify the freelancer that the client may have been unable to include all the details of the job on the post. 

 

I also checked Ray's job post and it includes all the details that he noted on the post, when I view it via a mobile device, and via a website. 


Do you have a thread which I can look into, Virginia? I wanted to check this further. 


No, I guess I misunderstood  - I thought that text in an RFP was dropped off if posted from a mobile device. Lesson learned.

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