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Unresponsive Client

hobilla
Ace Contributor
Yasir S Member Since: Mar 10, 2018
1 of 3

Recently I took up a hourly job. Manual time.

6 hours weekly limit and client and I agreed for the work to be done by 6 hours max.

I logged in manual time of 5:40 hours and submitted the work to the client a few days earlier. From then on, she is unresponsive.

 

What do I do? How can i get the money if the contract isn't closed? Any help?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
2 of 3

Hi Yasir,

 

Your billed hours for this week will be invoiced to your client by Monday. Your clients are automatically invoiced and billed for your hours according to the weekly billing cycle. Once your earnings are available in your balance you will receive your funds using the payment method and schedule you set up. If you log time over the weekly limit it won't be invoiced to your client, but they can see it in your Work Diary. You can negotiate a bonus payment for that time, if your client agrees.

 

Hourly contracts follow the Upwork weekly schedule whether your contract is active or ended. Any time in this week's Work Diary will post as pending on your Reports > Transaction History next Monday.

 

You can learn more about the Hourly Protection for Freelancers here and more information about Hourly Contracts here

~ Joanne
Upwork

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hobilla
Ace Contributor
Yasir S Member Since: Mar 10, 2018
3 of 3

Thanks Joanne.

 

I'll wait till monday for it to appear on my 'pendings' tab.

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