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Re: Unresponsive Freelancer and Mediator for a complaint about fraudulent activity

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Active Member
Abe L Member Since: Oct 13, 2020
1 of 14

I hired a freelancer **Edited for Community Guidelines**. on an hourly contract to help trace a hack on our company. He claims it would take 40 - 100 hours and we begun the contract. He appeared to be doing some scanning of the IP addresses we gave me as suspected hack locations. However, after he loggin over 80 hours, he requested another 20 days, and I could tell from our chat that he was simply dragging on the hourly contract and scamming me for more hours. 

 

Initially, I believed him when he said the first 40 hours were for extensive scanning and so I approved the hourly invoice. However, in the chat conversation we were having afterwards, he told me he is just preparing to scan, which is why he is requesting 20 more days. He was self-contradicting and couldn't explain what he did in the first 40 hours of Work Diary logs. I have successfully disputed the second invoice of 40 hours but I am waiting for a mediator to handle the first invoice of 40 hours since I only discovered it was fraudulent after the reveiw period. 

 

I have contacted customer service many times and I have responded to the mediator many times but I still have not heard back from the Disputes Team. This is a serious matter as the freelancer was clearly committing fraud. The activity the freelancer logged was not what was assigned and he has been unresponsive after I discovered he was a scam. 

 

While I understand disputes take time, this case is a serious matter since the freelancer has committed fraud which is against Upwork's Terms of Service and therefore should not be protected under Hourly Payment Protection.

 

I would like some advice about how this case will be expedited to receive attention and how Upwork will address a dispute about fraud and not simply a dispute about quality of work. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 14

Hi Abe,

 

I`m sorry to hear about the bad experience you had. I just checked your account and I would like to confirm that our Dispute team has followed up with an update on your dispute. 
You can also view the update on your ticket with number 29890250, you can access your tickets on this Link
If there's anything else I can assist you with, let me know! Thank you.


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Active Member
Abe L Member Since: Oct 13, 2020
3 of 14

Hi Goran,

 

The one and only response from the Dispute Team was on Oct 10 after I filed a dispute on Oct 7. It is now Oct 13 and I have not heard back from the mediator. The freelancer is also unresponsive. 

 

Please advise how Upwork will address this fraudulent complaint in a itmely manner. 

 

Abe

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 14

Hi Abe,

 

Unfortunately, since private details are involved we can't discuss them publicly in our Community.

Rest assured, I just followed up with our team regarding your request and you can expect an update as soon as possible. Once again, I`m sorry about the inconvenience this had caused you. 


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Active Member
Abe L Member Since: Oct 13, 2020
5 of 14

Goran,

 

I have heard the same response from Upwork many times -- "rest assured", "follow-up", "as soon as possible"...

 

This is no longer sufficient as a response for me since I have followed procedures and policy with my dispute. I was told a response would be given to me within 24-48 hours and all I have gotten was "rest assured". 

 

Please address with business acumen and not with lines from standard client response scripts. 

 

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Community Guru
Preston H Member Since: Nov 24, 2014
6 of 14

I do not doubt that the original poster is disappointed by what has happened.

 

I have some thoughts about effective ways to use Upwork as a client. These are general observations and are not related to the original post or anybody who has participated in this thread.

 

Effective clients do not ask for help from Upwork Customer Support in order to manage freelancers and contracts.

 

Effective clients understand how the Upwork tools work, and use that knowledge to benefit themselves and their projects.

 

Effective clients do not try to get refunds in order to recoup wasted funds. Instead, effective clients don't spend that money in the first place. By proactively monitoring the work done by freelancers, effective clients can end the contracts on underperforming or over-billing freelancers. It is far easier to not pay a time-wasting freelancer a large sum of money than to pay the freelancer that money and then ask for it back.

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Community Guru
Christine A Member Since: May 4, 2016
7 of 14

Preston H wrote:

I do not doubt that the original poster is disappointed by what has happened.

 

I have some thoughts about effective ways to use Upwork as a client. These are general observations and are not related to the original post or anybody who has participated in this thread.

 

Effective clients do not ask for help from Upwork Customer Support in order to manage freelancers and contracts.

 


If Upwork wishes to be an effective business where clients can find effective freelancers, then it effectively needs to remove scammers from its platform. In order for that to happen, clients do need to ask for help from customer service. 

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Active Member
Vishal R Member Since: Oct 14, 2020
8 of 14

Yes, there is a way to use this however, can you imagine if we spent all our time investigating each an every move.

Where is the support from Upwork?

Why are these scam agencies not held responsbile?

And do you think Abe or myself have the time to post ads, hire someone and work with them for months only to find out we have been ripped off?

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Active Member
Abe L Member Since: Oct 13, 2020
9 of 14

The dispute process and mediation was essentially useless. The mediator only functioned as a messenger and offered a 50/50 split on the invoice, which I did not accept since the full amount on the invoice was fraudulent. 

 

It appears that any scam artist can sign up as a freelancer on Upwork, get paid hourly, make it look like real work (which many experienced scammers can do), and they will walk away with the payment because "hourly contracts cannot be refunded after the 5-day review period". 

 

 

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Active Member
Vishal R Member Since: Oct 14, 2020
10 of 14

So Sorry, Abe

I just posted a similar issue. Good luck. 

This is a rip off

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