Thanks buddy. We are all aware of fraud on the internet but some of these scam freelancers are very good at logging work that appears to be legitimate. In my case, the freelancer was hired to scan some IP addresses to help improve our company's cyber security and I was fed many pages of Work Diary that looked like the freelancer was indeed doing this work. It wasn't until a subsequent conversation that showed many inconsistencies that I realized he fed me fake Work Diary entries. He has been unresponsive since and the mediator has concluded mediation has failed.
I am now purusing this fraudulent charge with my payment company in hopes to reverse the charge. I really didn't want it to come down to this because I know Upwork suffers as well but honestky I'm left without options.
I want to Thank whoever can help.
First of all my mistake was, I agreed on a fixed price and its mentioned in our chats and agreed upon but did not turn on fixed so, the freelancer kept billing and my credit card got hit. Thats whn I put a stop on entering hours but by then the money was gone. (Lesson learned)
I have borught this up with upwork and apparently I do not have the option for Mediation or Dispute only customner service group can talk to us. WOW.
A bit about the whole
With no working solution, what are my options?
What we expect
A full refund and a firm warning to the Agency / Manager to be blacklisted if such behaviour occurs again
Have the Manager, and us on the call to resolve this
Their developer to log in into our server, install the solution, Test it and deliver to us for QA after which we will provide feedback which they have to fix.
We will not log into their server and Test as we have done that but the solution needs to work on our server.
Does anyone think this will help or am i just banging my head against the wall?
I'm sorry to hear about your experience working with this freelancer. I checked your account, and I can see that one of our agents is already assisting you on this ticket number: 29902277. The agent has shared more details with you on the ticket.