Jun 19, 2020 09:48:04 PM by Joseph K
I have an unresponsive freelancer. It appears he did the work (it's recorded through Upwork's program), but after working for 2 hours he's gone completely silent. I've messaged the freelancer multiple times, and I'm getting nothing.
Invoice May 25
05/18/2020-05/24/2020 - 2:00 hrs @ $45.00/hr
I requested a refund on June 11th, and after looking around Upwork I might not be able to open a dispute due to it not being 1 week after the invoice.
Anything I can do?
Jun 19, 2020 10:43:44 PM by Petra R
Joseph K wrote:
I requested a refund on June 11th, and after looking around Upwork I might not be able to open a dispute due to it not being 1 week after the invoice.
You could contact Support to reach out to the freelancer. Have a look at the freelancer's profile, have they taken any new jobs since the start of June? There is always a possibility that something happened to the freelancer.
Jun 19, 2020 11:19:05 PM by Joseph K
Upwork's "Contact Support" feature sent me to this forum...I can't find any option to directly contact Upwork to help me with this. I'm guessing something happened to the freelancer, no new jobs started since mine.
Jun 20, 2020 12:55:47 AM by Aleksandar D
Hi Joseph,
I'm sorry to hear about this. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.