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Unresponsive Freelancer

f81d6cb8
Active Member
Joseph K Member Since: Jun 19, 2020
1 of 4

I have an unresponsive freelancer. It appears he did the work (it's recorded through Upwork's program), but after working for 2 hours he's gone completely silent. I've messaged the freelancer multiple times, and I'm getting nothing.

 

Invoice May 25

05/18/2020-05/24/2020 - 2:00 hrs @ $45.00/hr

 

I requested a refund on June 11th, and after looking around Upwork I might not be able to open a dispute due to it not being 1 week after the invoice.

 

Anything I can do?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Joseph K wrote:

 

I requested a refund on June 11th, and after looking around Upwork I might not be able to open a dispute due to it not being 1 week after the invoice.

 


You could contact Support to reach out to the freelancer. Have a look at the freelancer's profile, have they taken any new jobs since the start of June? There is always a possibility that something happened to the freelancer.

f81d6cb8
Active Member
Joseph K Member Since: Jun 19, 2020
3 of 4

Upwork's "Contact Support" feature sent me to this forum...I can't find any option to directly contact Upwork to help me with this. I'm guessing something happened to the freelancer, no new jobs started since mine.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Joseph,

 

I'm sorry to hear about this. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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