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25b5e5f5
Community Member

Unresponsive talent, paid out over 180 days ago.

I worked with a freelancer about a year ago. Paid him out fully, however, no work was ever turned in- only screenshots of progress. He became unresponsive, and I allowed him some benefit of doubt for a few months. Life happened, and I never revisited the issue until now. What resources are available now for disputes, refunds, or recieving the work I paid for? The talent in question deleted their profile.

 

Thanks in advance!

ACCEPTED SOLUTION
prestonhunter
Community Member

180 days ago?


It's too late.

 

This is something that happened in your past.

 

Sorry.

============================

When a client hires a freelancer using an hourly contract, the client has 5 days after the end of the work week during which the client may dispute the freelancer's hours, such as if the freelancer used manually-logged time, or did not write sufficient memos.

 

5 days, and then it's too late.

 

With a fixed-price contract, a client MIGHT be able to file a dispute within 30 days after the last payment was made to the freelaner.

 

Neither of these things are guarantees, though.

 

You may read more about these processes here:

https://support.upwork.com/hc/en-us/articles/211062158-Dispute-an-Agency-or-Freelancer-s-Hours

 

https://support.upwork.com/hc/en-us/articles/211062058-Get-an-Escrow-Refund

Here is a very straightforward and helpful tip:
Proactively plan to never ask freelancers for money, never dispute, never seek a refund.

If a client does this, then he will save time and money.

 

Rather than paying money to a freelancer and trying to get it back in the future (which is a huge gamble and usually doesn't work), it is far safer to monitor a freelancer's work and stop paying money to the freelancer.

View solution in original post

3 REPLIES 3
prestonhunter
Community Member

180 days ago?


It's too late.

 

This is something that happened in your past.

 

Sorry.

============================

When a client hires a freelancer using an hourly contract, the client has 5 days after the end of the work week during which the client may dispute the freelancer's hours, such as if the freelancer used manually-logged time, or did not write sufficient memos.

 

5 days, and then it's too late.

 

With a fixed-price contract, a client MIGHT be able to file a dispute within 30 days after the last payment was made to the freelaner.

 

Neither of these things are guarantees, though.

 

You may read more about these processes here:

https://support.upwork.com/hc/en-us/articles/211062158-Dispute-an-Agency-or-Freelancer-s-Hours

 

https://support.upwork.com/hc/en-us/articles/211062058-Get-an-Escrow-Refund

Here is a very straightforward and helpful tip:
Proactively plan to never ask freelancers for money, never dispute, never seek a refund.

If a client does this, then he will save time and money.

 

Rather than paying money to a freelancer and trying to get it back in the future (which is a huge gamble and usually doesn't work), it is far safer to monitor a freelancer's work and stop paying money to the freelancer.

Well, I'll call it a lesson learned! Thank you.

Thanks for some of your tips. very nice and helpful

duk life

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