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Upwork 4 payments charged from my Card locked from bank side

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Active Member
Zain R Member Since: Oct 28, 2018
1 of 14

Hi,

 

I posted one job and verified my card. Then, upwork charged automatic 4 payment from my card and bank called me that what are you doing? I said to the bank that upwork charged the amount and they said to me that upwork charged automatic amount after 10 min 

 

4 transaction

and my bank card banned from the bank side due to the automatic transaction.

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Ace Contributor
Stefan M Member Since: Mar 3, 2019
2 of 14

I think it's better to contact support team on this link: 

 

https://support.upwork.com/hc/en-us

 

Go down and click "Get Help" button. Open a new ticket and tell them what happen.

 

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 14

Hi Zain, 

I checked your transaction history and do not see any charges made to your account. Could you please share more information about the charges you received on your card - such as the exact amount charged, and when, as it doesn't look like charges have been made to your account. 


-Avery
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Active Member
Zain R Member Since: Oct 28, 2018
4 of 14

Hi Avery,

 

Please check these Images for payment transactions was done during the payment billing verification.

 

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Active Member
Zain R Member Since: Oct 28, 2018
5 of 14

Hi Avery,

 

Please check the one more image.

Upword charged $4.28=648 Rupees

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 14

Hi Zain, 


Could you please check with your bank if these charges were through your Upwork account? I am unable to find a transactiont that was charged on your credit card between 25-May-27-May. Let us know!


-Avery
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Active Member
Zain R Member Since: Oct 28, 2018
7 of 14

Hi,

 

The bank is confirming that Upwork just charged my amount of 27-May. Please check images transactions have also mentioned the date.

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Active Member
Zain R Member Since: Oct 28, 2018
8 of 14

Please check the payment method verify which is mentioned on Image. 

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
9 of 14

Hi Zain,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Ahmad H Member Since: Oct 25, 2019
10 of 14

the same thing happens to me can anyone help ?

In my payments it's show that these are made on UpWork.

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