Jun 4, 2020 06:09:02 AM Edited Jun 4, 2020 06:37:41 AM by Goran V
I made payment to my client for another project but got error from upwork
Jun 4, 2020 06:38:32 AM by Goran V
Hi Fawad,
I would like to confirm that the funds have been released towards your freelancer. Once our 5 days security period is finished the freelancer will be able to withdraw the funds. Thank you.
Jun 4, 2020 07:05:15 AM by Fawad B
Hi Goran,
I havent hired him yet. Get this error when I clicked the "Approve and fund $ to Escrow".
Amout deducted from bank, but not added in ESCROW.
Jun 4, 2020 07:49:59 AM by Bojan S
Hi Fawad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Jun 4, 2020 08:18:32 AM by Fawad B
Hi Bojan,
I have tried logging in from another browser and incognito mode, but still facing the same issue.
Jun 4, 2020 09:08:44 AM by Bojan S
Hi Fawad,
I'm sorry to hear that issue persists. One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you for your patience.
Dec 22, 2020 06:43:46 AM by Goran V
Hi Rishika,
Are you referring to the charge of $10 for verifying your billing method? If yes, I can confirm that the charge was already refunded back to your bank account. Please allow up to 5 business days for the funds to be loaded on your account. Thank you.
Dec 22, 2020 06:57:26 AM by Rishika B
Okay. I paid this amount through the hire freelancer button. So once I recieve the amount back, should I make the payment again to my freelancer?
Dec 22, 2020 07:46:10 AM by Bojan S
Hi Rishika,
You should be able to hire the chosen freelancer now. Once you Send an Offer to them you'll fund the first milestone before a project begins. Funds won’t be released to your freelancer until they submit the deliverable and you’ve had a chance to review. They’re covered by Upwork Fixed-Price Protection To learn more about the milestone system, click here.
Feel free to reach back to us if you need any further assistance.
Thank you!