Upwork Not Paying My Hire

[65d48291]

Upwork has taken money from my account to pay my hire.  But my hire cannot get paid through Upwork.  Huge issue.  I cannot get in touch with a real person at Upwork to correct the issue.  My poor hire has been waiting for payment for over a month now.  

[IvygailJ]

Hello Dorinda,

Thank you for reaching out. I checked and see that you have already reached out to our support team. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[sonaresandeep]

I'm sorry to hear about the issues you're experiencing with Upwork. Here are some steps to address this problem:

1. Check Payment Status : Confirm the payment status in your Upwork account under the "Reports" section to ensure the funds were correctly processed.

2. Contact Upwork Support : Although it’s challenging, here’s how to reach a real person:
- Use the Upwork support chat and request to speak to a live agent.
- Reach out through Upwork's social media channels (Twitter, Facebook) with your issue and ticket number if available.
- Follow up on any existing support tickets and escalate if necessary.

3. Document Everything : Keep a record of all transactions, messages, and attempts to contact support.

4. Alternative Contact : If you have any other means of contacting Upwork (like through their community forums or professional networks), use those channels to escalate your issue.

I hope this helps resolve your problem quickly.