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9a17e4b7
Community Member

Upwork Pro refund

Hi.

I was not aware that i was signed up automatically for the Pro version, hence, my CC was charged for $49.99. As soon as I saw that (1 day delay) I canceled the Pro version and changed to the basic version, which is free of charge. I'd like to get a refund for the $49.99. How can i do that ? Thank you.

3 REPLIES 3
kc_subodh
Community Member

You need to Open a ticket with customer support, dont know if you will be refunded but still try. 


go to this page https://support.upwork.com/hc/en-us

scroll to the bottom of the page and you will see contact us section. 

JoanneP
Moderator
Moderator

Hi Iris,

 

I checked your account, and it looks like one of our agents is already assist you regarding your request for a refund. Please check your ticket number: 28944896. Thank you!

~ Joanne
Upwork
9a17e4b7
Community Member

Yes, they did.

Thank you very much.

Iris
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