May 14, 2020 08:06:56 AM by Kristina S
Hi,
I hired a freelancer for a contract and put $210 in Escrow for the contract. However, my bank is showing that I was charged $216.30.
Why was I charged an additional $6.30 by Upwork? I have checked with my bank and there are no additional fees for a USD transaction.
May 14, 2020 08:55:56 AM by Bojan S
Hi Kristina,
This is the standard 3% processing fee which is applied on all payments a client's billing method is being charged for. You can find more information about the client payment processing fees in this help article.
Hiring offers and new milestones ask you to pre-fund the agreed amount into escrow. You will see three rows in your Transaction history for one milestone funding. That's because each step of the payment is recorded:
For more information, check out this help article.
Thank you!
May 18, 2020 02:52:40 PM by Healing N
Hi
I agreed to a contract of 3 hours for $120, but i was charged $197?? how do i reach someone to fix this?
May 18, 2020 03:09:11 PM by Aleksandar D
Hi Healing,
It looks like you added a recurring weekly payment to the contract terms when making an offer to the contract. You can find more information about that feature here. Unfortunately, the only way to remove those terms from the contract is to close it and send a new offer with new terms. We'll have one of our team members reach out to you and assist with that.
Thank you.
May 18, 2020 05:44:10 PM by Joanne P
Hi there,
I checked, and I can confirm that one of our agents already reached out via a support ticket providing further assistance. Thank you!