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d355c586
Community Member

Upwork filing refund request without me asking to do so?

I never initiated a refund request - only to find our Upwork processed it without me asking to do so.
This obviously frustrated the freelancer I hired...
And they filed a dispute to make it even worse.

How can I cancel this refund request, as we were close to completing the project?

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Richard,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

 

~ Nikola
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