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Upwork is taking money from me without my consent.

0e544657
Active Member
Kia A Member Since: Dec 4, 2015
1 of 2

Hi All,

 

Upwork is taking money from me without my consent.  

 

I hired one freelancer for $60 and upwork have taken $140 from me. I have tried contacting upwork but no one is getting back to me.

 

I have tried looking for a contact number but Upwork have no contact number.

 

Someone please help me it will be greatly appreciated

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 2

Hi Kia,

 

I have checked your transactions and it looks like you funded $60 in Escrow, but released $40 to the freelancer. So $20 is currently still in Escrow until the contract is ended and you can request for it to be refunded back to you. Additionally, you issued a bonus payment of $20 to the freelancer which was taken directly from your payment method.

 

We'll also have somebody follow up with you as soon as possible.

~ Valeria
Upwork
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