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Upwork keeps saying my form of payment is failing but its valid

varun01
Active Member
Varun U Member Since: Jun 8, 2021
1 of 2

WHERE THE HELL IS YOUR CUSTOMER SUPPORT? THIS IS RIDICULOUS. MY CREDIT CARD IS VALID AND YOU KEEP DELAYING MY ABILITY TO PAY MY FREELANCER. THERES NO WAY TO TALK TO ANYONE. THIS IS RIDICULOUS. SOMEONE ANSWER ME

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 2

Hi Varun,

 

I'm sorry to hear you're having trouble using your credit card, I understand it must be frustrating not to be able to move forward with your contracts. I checked your account and can see you were able to connect with one of our agents via chat today. We'll share your concern with the team and make sure someone will follow up on your ticket to address your issue and assist you further. You'll receive an email notification once your ticket is updated.

 

Thanks!

~Andrea
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