This was my first experience with Upwork. The Freelancer I hired was unable to complete the project. We cordially and mutually agreed to terminate the contract. He did not expect payment. I never authorized Upwork to pay him. Now I see the Upwork charge on my credit card. How did he get paid and how can I dispute the payment?
Hey Jan! Sorry to hear your first experience wasn't the absolute best, I hope you find the perfect Freelancers to fulfill your needs.
May I ask, was the job paid to an hourly, milestone, or by the project? Your options moving forward will revolve around the type of payment plan you had laid out.
I checked your account and can see that you were refunded for the milestone than you funded for this contract. You may refer to the transaction on your Transactions page (Reports > Transactions) where it is showing as Credit and Refund. Please know that this has been processed on January 28, and should have reflected on your bank statement.
Let me know if there is anything else I can help you with.
I checked your transactions and your billing method was only charged once for when you pre-funded the milestones. Just the same, I'll ask the Customer Support Team to reach out to you to assist you further with your transactions.
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