Dec 27, 2021 12:14:30 AM by Fred H
Hi, I want to purchase on upwork but some people who I am talking with have 0 reviews. Does Upwork provide protection if the work that is done is not satisfactory and can we get a refund if the work done is not done properly?
Dec 27, 2021 12:22:11 AM by Goran V
Hi Fred,
When you're hiring freelancers on a fixed price contracts, you will deposit your funds in Escrow.
Escrow is a neutral holding place where we put money aside until the project, or piece of the project, is done. The funds stay there until your freelancer or agency fulfills their obligations and you say you are satisfied those obligations are met and release them. To learn more about this, check out this Help Article.
When you set up an hourly contract, your freelancer will need to track their time with our Desktop app so that you're billed for the hours worked:
Dec 27, 2021 12:32:48 AM by Fred H
Thank you. But what I do not understand after reading help Article as well, is what if the freelancer syas he did the job and I am not satisfied with the quality or if the code is not working correctly. Will there be an Upwork employee to check it, if it has been done correctly or how do you handle the disputes.
Who is it that is gonna say if the work is done correctoly or not? Because the customer can be incorrectly trying to get the money as well by saying that freelancer didn't do the work correctly and try go get the work for free. Who is it that says that the work is satisfactory or not?