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Upwork, please fix your user interface

0f46246e
Active Member
Lasse G Member Since: May 1, 2019
1 of 5

Upwork, please hire a UX-designer and fix your user interface – make it user friendly and intuitive. Even basic things are flawed:

 

  • For example, clicking my user name in the header (after clicking the round user icon) closes the pop-up window. Why would it not take me to my user profile?
  • Clicking the notification icon in the pop-up window (see attachment), which tells me that I have 1 unread message, closes the pop-up window. Why would it not take me to my messages?
  • Clicking the "Upwork Community" logo in the community-header does not take me to the home page of Upwork community. Why not?
  • Not all links have a pointer-cursor, indicating a clickable link. The "attachment" link below the text box when writing a new topic is just one example.

This is really just basic principles of interface design. And we haven't even talked about the heart of Upwork – Jobs, Freelancers and Reports.

 

After spending one hour to find out where I can find my freelancer feedback, I realised just how bad your interface design is. Sorry to say it. But I'll have to. Because the concept and overall principles of Upwork is really great, and I'll continue to use your site and hire more freelancers.

michael_skaggs
Community Guru
Michael S Member Since: Aug 29, 2017
2 of 5

It gets even better. On the rare occasion a client actually declines a proposal (vs. simply not replying at all), you get a notification, which takes you to the job post. But nowhere does it tell you why the proposal was declined. For that, you have to go to the email you were sent about it, which seems to be the only place the reason is listed.

claytoncdavis
Active Member
Clay D Member Since: Dec 12, 2019
3 of 5

It's god-awful. Try updating your portfolio. You have to go through a maze of useless clicks to get nowhere. Portfolios are organized in a nonsensical way. I just want to add a project—a description and an image or a link. I gave up. Thankfully I can send potential clients samples instead of them having to rely on my upwork portfolio.

varungs
Community Guru
Varun G Member Since: Dec 11, 2019
4 of 5

Clay D wrote:

It's god-awful. Try updating your portfolio. You have to go through a maze of useless clicks to get nowhere. Portfolios are organized in a nonsensical way. I just want to add a project—a description and an image or a link. I gave up. Thankfully I can send potential clients samples instead of them having to rely on my upwork portfolio.


I'm generally a fan of Upwork's UI, but **bleep**, the portfolio looks so **bleep**ty. I can't even bring myself to add portfolio items because they end up looking so ugly on my profile. Probably does more harm than good.

2838a4ea
Active Member
Tom R Member Since: Oct 14, 2019
5 of 5

Could not agree more. UpWork's interface is one of the worst I have ever use.  Their concept and business model are solid, but their execution when it comes to their interface is terrible.  I would not mind for if it were a free version, but when I pay $50 month, it is one of most dreaded activities in the morning when I sit at my desk. I always run into interface issues and behavior that makes no sense and wastes my time.  

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