Upwork support is becoming terrible

[#1]

I have both an agency account and client account in Upwork and every time I want to speak to support, all I get is a bot that is nowhere helpful. Why has Upwork support become so terrible these days?

[#2]

Hello Rico,

Thank you for reaching out. I am sorry to hear about your experience when trying to reach out to support. As a friendly reminder, asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern. We appreciate your feedback and will forward the report to our assigned team for review. 

Meanwhile, could you please clarify how we can help you with your concern? Could you please tell us more about this? I'll be sure to check and escalate if needed. 

[#3]

Naaah. They were not helpful at all, and even suggested I should close my account. So I decided to end close to 80 contracts with my clients coz it looks like Upwork is not the best place for my business. 

[#4]

Hi,, Rico

Really?

[#5]

Always type your concern in the Support posting area and it will be responded to.

[#6]

Hello Rico,

Yes, you are right. I had also posted my concern a few days ago, but it is still open and I have not received a solution yet.