Upwork won't accept my Mastercard credit card

[Alain A]

When I try to add my credit card, I get this message: "We're sorry, but Upwork does not accept Prepaid or Gift Cards. Please try to add a different payment method." But I'm using a Mastercard credit card. What is the solution?

[Bojan S]

Hi Alain,

Unfortunately, Payoneer cards, other pre-paid and gift cards can't be used as a billing method on Upwork for security reasons. Please, try adding an alternative billing method.

Thank you for your understanding.

[Alain A]

Could you please read my message?

[Bojan S]

Hi Alain,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.

Thank you for your patience. 

[Alain A]

Thank you!