Upwork won't accept my credit card

[886bb50f]

I have entered my credit card details and they are completely correct however upwork won't accpet them but does not give a reason why. I am attemppting to hire someone at the moment and it won't allow me to do so without adding my payment method. 

[petra_r · Accepted solution]

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@Toby B wrote:

I have entered my credit card details and they are completely correct however upwork won't accpet them but does not give a reason why. I am attemppting to hire someone at the moment and it won't allow me to do so without adding my payment method. 

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Toby, is your card a prepaid card by any chance? Those are not accepted. 

[886bb50f]

OHHHHHH, that must be it. 

Thanks Petra

[VladimirG]

Hi Toby,

Please add a regular credit card as your billing method and check this Help article for more details.

[01f27567]

I am buying connects first time can you give me any promo code

[NikolaS]

Hi Aadesh,

We don't have any discount codes or promos available at the moment. Periodically, offers are sent by Upwork via email, at events, and through partnerships. To ensure you get the marketing emails, please submit the following form and we’ll add you to the list! You can always unsubscribe at any time.

[2e1d36d8]

I am having the same problem. But my card is not a prepaid card. I have tried a Mastercard credit card, Visa credit card, and Visa Debit card. It doesn't seem to recognize the card number, expiration date, or code number.

[LuiggiR]

Hi Neil,

I'm sorry to hear you haven't been able to add a billing method to your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[9f1ca37a]

I'm having a similar situation and my card is a prepaid card. So what do I have to do?

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[PradeepH]

Hi Uchiha,

Thank you for your message. I see that you have not completed the profile registration yet. Could you please complete your profile registration and try adding a billing method again? 

Thank you,

Pradeep

[9cac8009]

Hi I recently tried adding my credit card and it is not working. I am using my company Bank of America Master card credit card. Can I get some help?

[759e32fa]

Hi Ajinkya,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.