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886bb50f
Community Member

Upwork won't accept my credit card

I have entered my credit card details and they are completely correct however upwork won't accpet them but does not give a reason why. I am attemppting to hire someone at the moment and it won't allow me to do so without adding my payment method. 

ACCEPTED SOLUTION
petra_r
Community Member


@Toby B wrote:

I have entered my credit card details and they are completely correct however upwork won't accpet them but does not give a reason why. I am attemppting to hire someone at the moment and it won't allow me to do so without adding my payment method. 


Toby, is your card a prepaid card by any chance? Those are not accepted. 

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11 REPLIES 11
petra_r
Community Member


@Toby B wrote:

I have entered my credit card details and they are completely correct however upwork won't accpet them but does not give a reason why. I am attemppting to hire someone at the moment and it won't allow me to do so without adding my payment method. 


Toby, is your card a prepaid card by any chance? Those are not accepted. 

886bb50f
Community Member

OHHHHHH, that must be it. 

 

Thanks Petra

VladimirG
Community Manager
Community Manager

Hi Toby,

 

Please add a regular credit card as your billing method and check this Help article for more details.

~ Vladimir
Upwork

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Hi Aadesh,

 

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Upwork
2e1d36d8
Community Member

I am having the same problem. But my card is not a prepaid card. I have tried a Mastercard credit card, Visa credit card, and Visa Debit card. It doesn't seem to recognize the card number, expiration date, or code number.

 

Hi Neil,

 

I'm sorry to hear you haven't been able to add a billing method to your account. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork
9f1ca37a
Community Member

I'm having a similar situation and my card is a prepaid card. So what do I have to do?

spider solitaire 2 suit

Hi Uchiha,

 

Thank you for your message. I see that you have not completed the profile registration yet. Could you please complete your profile registration and try adding a billing method again? 

 

Thank you,

Pradeep

Upwork
9cac8009
Community Member

Hi I recently tried adding my credit card and it is not working. I am using my company Bank of America Master card credit card. Can I get some help?

Hi Ajinkya,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
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