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Community Member

Upwork won't accept my payment method

I am getting the following error message when trying to add my payment method to the account; 


"Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."


This particular card is not added to any other account. It is a normal credit / debit card. 


Please advise. 

Community Manager
Community Manager

Hi John,


I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.


Thank you.

~ Aleksandar
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