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Re: Upwork won't let me pay a worker.

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
1 of 12

I had a great experience with a new upworker that upwork had marked as "rising talent." She is based in Russia. She completed the job perfectly. Then upwork suspended her account for violation of terms of service. They won't say why. They refunded my payment instead of paying the upworker and now say that I don't have to pay her. That is not right. If someone does the work, you have to pay them. Upwork says I can pay the worker directly. But the worker says they don't have paypal or anything. The upworker wants to get on skype. Is there a chance this is a scammer? I'm really frustrated at upwork for getting me into this. Very unprofessional. How can they not pay people who've done work?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 12

@Zack E wrote:

 How can they not pay people who've done work?


 If those people are not who or where or what they say they are...

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
3 of 12

But what does that mean? This person wants to get on skype. What is the scam?

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
4 of 12

And how can Upwork allow people to do work while keeping the option open to not paying them? This seems illegal. They should make people go through the checks before letting them enter in to contracts. 

 

Zack

imakeinternet
Community Leader
Mike W Member Since: Sep 28, 2016
5 of 12

If a freelancer comes here and lies about who they are so they can participate in the benefits of membership then they risk having their account deactivated / closed.  If you contacted the Upworker and they asked to Skype with you it's up to you if you want to do this.  Chances are if they are willing to lie to Upwork then they will lie to you as well. 

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
6 of 12

So how does Upwork figure out if someone is lying? And why don't they just require ID etc up front before letting people get into contracts? (I thought they did.)

 

AND even if someone is lying, if they do work, they need to get paid. For example, in the US even if a worker uses false documents, they still need to get paid for the work they did. 

 

This is a bad look for Upwork.  

imakeinternet
Community Leader
Mike W Member Since: Sep 28, 2016
7 of 12

If you feel the work should be paid for then stop looking here and find a way to pay them.  Just don't be surprised if something goes wrong because you chose to pay someone who couldn't even follow Upwork's simple rules.

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
8 of 12

I would really love to get an answer to my question about why Upwork allows people to enter into contracts without verifying their identity to their satisfaction. 

 

If you accept someone's identity and enter into a contract with them, and accept valuable work from them, you can not then later say, "Actually, we now don't believe you, and thanks for the free work."

 

Does anyone else here not think that's crazy?

voskerchian
Community Guru
Hasmik V Member Since: Aug 12, 2017
9 of 12

Zack,
How do you know this is about identity? Maybe the freelancer was getting paid off the platform from another client, which is again strictly against UW rules and can be a good reason for suspension.

exzackley
Active Member
Zack E Member Since: Jan 21, 2018
10 of 12

If they find out that an upworker broke terms or whatever then they should terminate their account. But they need to allow clients to pay up for work done. 

 

Doesn't anyone think it's wrong to not pay someone for work done? Are only clients on here or something? 

 

It's illegal in most countries to not pay workers for work done -- doesn't matter if they used false documents or whatever. This makes it look like Upwork is using the cross border thing to stiff workers. I don't think they intend to -- and they should change their policy to pay up with workers who've done work before terminating their accounts. 

 

It's also strange that they've allowed me to keep communicating with the upworker on their platform. So if this person IS a scammer, Upwork is letting them work their scam. Though it's really hard to see what scam starts with doing a weeks worth of unpaid programming work. 

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