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Upworks pulled too much from PayPal

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Active Member
Crystal G Member Since: May 25, 2020
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My VA I hired has a 130/wk, she only charged 10 hours at 6.50. Upworks pulled 200.85 from Paypal to pay the VA. I don't understand why. If the VA only charged 10 hrs then it should've only been 65 + fee.  How do I get a refund back on the difference?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
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Hi Crystal,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Community Guru
Petra R Member Since: Aug 3, 2011
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Crystal G wrote:

My VA I hired has a 130/wk, she only charged 10 hours at 6.50. Upworks pulled 200.85 from Paypal to pay the VA. I don't understand why. 


Because you added a "weekly salary" when you set up the contract by clicking on advanced settings, where you then added $ 130 per week to be paid in addition to any hours that have been logged by the freelancer.

So the system charged you for the hours logged, and the salary you added to be paid in addition.

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