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774445d4
Community Member

Urgent: Suspended account and unable to contact Upwork support

Hi,

As a client, I have multiple contracts. One month ago, my card is expired so all my contracts are suspended and my account is suspended. I update the payment and add a new card (Paypal), but my account is still suspended. I try to get contact with Upwork support but unable to do it, the page "Contact Support" have only static documentation and there's no way to create a ticket.

 

So I have to write here to hope someone from Upwork can help me to unblock the situation.

 

It's really urgent for me, because my freelancers are blocked to work.  If someone can raise information to Upwork support team, it's a great help for me. 

ACCEPTED SOLUTION
melroen
Community Member

Hi,

Click on the three dots at the top of your post on the right-hand side.

Scroll down to contact a moderator who should be able to help you open a support ticket.

Hope this will help.

View solution in original post

4 REPLIES 4
melroen
Community Member

Hi,

Click on the three dots at the top of your post on the right-hand side.

Scroll down to contact a moderator who should be able to help you open a support ticket.

Hope this will help.

774445d4
Community Member

Thanks for your help

LuiggiR
Moderator
Moderator

Hi Tuan,

 

Thanks for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
1fc461ec
Community Member

yes

 

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