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Urgent matter: While hiring a freelancer -> Error while processing your request.

Active Member
Adam K Member Since: Oct 18, 2017
1 of 4

Dear UpWork team. 

I have an urgent matter.

Im trying to hire someone but it keeps on sending a failure notice.

Ive hired in the past, without any problems. This time:


An error occurred while processing your request. Please try again.


YES, I have restarted my mac. YES, I have cleared cookies my browsers credentials. YES, I have tried another browser (Safari or Chrome). YES, my paypal account (primary payment method) is verified by upwork and by paypal.


Please help, as the Freelancer is still waiting for my confirm Hiring.


Thanks! Ad



Community Guru
Petra R Member Since: Aug 3, 2011
2 of 4

Sometimes the problem is the primary funding source of your PayPal account. In general they want a credit card (not prepaid or virtual card) as the funding source of the PaayPal account....

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 4

Hi Adam,


I see that you were able to make an offer. Please, let us know if you have any further questions.

~ Valeria
Active Member
Adam K Member Since: Oct 18, 2017
4 of 4

Hi there. Thanks for the prompt reply.


What Petra mentioned was what Ive tried.

I closed the main job offer and I rewrote the job offer.

In the meantime I logged in to paypal

Checked my wallet. Everything was fine.

Did an extra cache clean and cookie clean.


Then it miraculously it solved the issue. 


I think it was just a bug!? Greetings Adam.