Username not found + stats

[talkweb]

Hi I had an account with odesk and it seems I can't login now so I created a new one. Can I transfer my hours and some other stats from the old o e to the new one?
Also it seems my username cannot be found, but my profile exists.

Bogo

[petra_r]

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Bogomil S wrote:
Hi I had an account with odesk and it seems I can't login now so I created a new one. Can I transfer my hours and some other stats from the old o e to the new one?

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 No, you can't have a new account at all, let alone transfer anything from your old account. You'll have to work with Support to find and retrieve your old account and get access to it again.

[talkweb]

How do I do that?

[AveryO]

Hi Bogomil, 

I was unable to identify the account you are referring to. You can send me a private messag with the username, and/or, email address of your old account, and we should be able to reinstate it for you. I would also like to clarify that once your old account has been reinstated, you will need to close this account where you're posting from. 

[talkweb]

Sent