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Verify billing method after maximum attempts exceeded

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
21 of 39

Hi Azka, 


It looks like the team has reached out to you through this support ticket with Ticket # 25109793. You should be able to access it in your email inbox by looking for the email with the subject "Hi! Help with your card verification." Kindly check the email for more information on how you can verify your credit card.


-Avery
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Active Member
Muhammad S Member Since: Feb 17, 2018
22 of 39

Dear Valeria!
I hope you are doing well. I need help to proceed my transaction for activate new milestones. I contact my bank agent just now but he said everything is fine from bank side and your MasterCard is activated for online transaction. I am in trouble because my MasterCard still showing error (We are unable to authorize your card. Please add another billing method or contact your issuing bank.) even I put my detail correctly.

 

I also activated new milestone yesterday night with this MasterCard but now this is not authorized for transaction. Please assist me to solve this issue. I hope you understand the situation. Furthermore, I have attached the screenshot for to see everything clear. I am waiting for your kind response.

 

Thank and regards,
Muhammad Shafaqat

 

**Edited for Community Guidelines**

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Community Guru
Riri A Member Since: Jul 21, 2018
23 of 39

Hi Muhammad,

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
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Active Member
Soosai N Member Since: Aug 2, 2019
24 of 39

Hi, 

i'm having the same issue. please help me out.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 39

Hi Soosai,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Kerry B Member Since: Jun 5, 2020
26 of 39

I'm having this problem as well. Need to speak to someone.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
27 of 39

Hi Kerry,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mehboob K Member Since: Sep 4, 2019
28 of 39

Hello !

I am getting this error now while verifying mastercard 

You’ve exceeded your credit limit or have insufficient funds. Please add another billing method. any help woul be appreciated .thanks

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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
29 of 39

Hi Mehboob,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

You can access your ticket here.

 

Thanks!

~Andrea
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Active Member
David G Member Since: Jun 20, 2018
30 of 39

Hi,

I have entered correct amount during credit card verification, but still not verified.

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