May 17, 2019 01:06:14 AM by Emma S
May 17, 2019 01:23:46 AM by Goran V
Hi Emma,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 17, 2019 02:57:57 AM by Arlene Chiqui G
I'm not used to this customer support. It's really difficult to reach out to someone who can truly help you. I've been trying to get my credit card verified and not only they charged me, but they charged me 4 times!
The first one was .06 and .12
And the second round was 8.73 and 1.27
I tried to verify the numbers it blocked me. It's so complicated. You guys should have a dedicated billing separately from the community forum support.
I need some solutions please, do I need to announce to the whole community about this? I mean is it necessary to discuss billing? What are the solutions? There are no contact telephone support, please help.
May 17, 2019 04:27:36 AM by Goran V
Hi Arlene,
I`m sorry about the incovience this had caused you, just to confirm that once your verification is completed the charges will be reversed back to your account.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
May 17, 2019 04:27:58 AM by Anvith M
My Credit card verification has failed and I need help to get the same verified. Any help would be appreciated.
May 17, 2019 04:57:37 AM by Anvith M
How can i reach customer support to resolve this. The verification amount has been deducted from my credit card but the verificatio has failed. Customer Support can you help me !!!
May 17, 2019 05:32:05 AM by Goran V
Hi Anvith,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Aug 14, 2019 07:51:12 AM by Angela L
I have hired a Freelancer & put in my Visa info but it says I have to VERIFY payment method and when I click on that it says I need to contact Customer Support. Where is Customer Support? Thank you!
Aug 14, 2019 08:32:47 AM by Bojan S
Hi Angela,
Thank you for reaching out to us. I checked your account and your billing method is already successfully verified.
May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.
Additionally, please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error.
If the issue persists after this please let us know and our team will assist you further.
Thank you!
May 12, 2020 04:08:36 AM by Thema C
trying to make a payment, I keep getting error messages, says my payment was declined and I need to verify my account
May 12, 2020 04:34:10 AM by Goran V
Hi Thema,
Our team will reach out to you via ticket as well and assist you further with paying your freelancer. Thank you.
Jun 4, 2020 05:21:34 PM by Boxxy L
Jun 4, 2020 06:59:59 PM by Joanne P
Hi Boxxy,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 12, 2019 12:49:16 AM by Goran V
Hi Lucia,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you as soon as possible and assist you further with your billing. Thank you.
Sep 12, 2019 12:54:25 AM by Sushil K
I am not able to open the verfiy page where i will add 2 amounts
Sep 12, 2019 01:06:22 AM by Goran V
Hi Sushil,
Our team will reach out to you via ticket as well and assist you further. Thank you.
Jan 13, 2021 09:09:58 AM by Tanya S
This is happening to me. Can somone please help. I’ve hired a freelancer but it says I need to verify payment and there’s no button to press verify. I’ve added my card but it’s not working can someone please help me
Jan 13, 2021 11:04:23 AM by Andrea G
Hi Madeeha,
I checked and it looks like your card was verified successfully. If you're experiencing any issues when hiring please let us know and we'll be happy to assist.
Thanks!
Jan 13, 2021 10:09:28 AM by Andrea G
Hi Tanya,
I checked and it looks like you were able to verify your card! If you need any further assistance please let us know.
Thanks!
Jan 14, 2021 02:44:45 PM by Tanya S
Jan 14, 2021 04:48:30 PM by Joanne P
Hi Tanya,
Please have the freelancer check the offer again. They can also try to log out and log back in before checking. Your payment method is already verified. Thank you.
Jan 15, 2021 08:21:33 AM by Tanya S
Jan 15, 2021 09:41:15 AM by Andrea G
Hi Tanya,
We can confirm your payment method is verified! Could your freelancer please try clearing their cache and cookies or logging in with a different browser to see if the issue persists? If so, please let your freelancer know they can reach out to us directly and we'll assist them further.
Thanks!
Jan 13, 2021 10:02:02 AM by Madeeha C