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Community Member

WHy is my account suspended and how do I contact to resolve?

My account is probably nearly 2 decades old with upwork.


My balance shows around $110. The card on file is good with plenty of credit avail. The backup card i also good.


My developers are being sent notices like I did something bad saying not to work for me. I am getting ambiguous emails re account suspension and instructions to reference "detailed instructions" for identifiy verification that seem to not exist.

I emailed support@.  Please advise.



Retired Team Member
Retired Team Member

Hi Adam,


I'm sorry for the inconvenience this has caused you. I just escalated your ticket to our team and one of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.

~ Goran
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