Hello i have signed up many time ago on upwork through freelancer account. But i did not work on it. Now i created an agency and want to hire freelancers on upwork. And i want to cancel my freelancer account and keep using my client account. I also delete my posted job. Please help me
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Our team is reaching out to you as we speak. Once the ticket is created you will be able to view under your ticket section and you will receive an email notification as well. Thank you.
In order for our team to be able to close your freelancer profile, you will need to withdraw your active proposal. Once this is done, let me know here and our team will close your profile. Thank you.
Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.
I'll be able to help you with that. Before I proceed, could you please withdraw your candidacies by going here? Once done, let us know by replying to this thread and we'll close your freelancer account for you.
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
I am facing the exact same thing. My freelance part I'd like to have closed, keep the Client side. In settings I am able to remove the client part, but not the freelance part. Could anyone help?
Can you kindly provide instructions how to close a freelancer account and keep a client accoount open? It is not helpful to do it for people without explaining how when the purpose of this thread is to ask for directions so we can do it ourselves. Thanks so much.
You can find instructions on how to close your account here. However, if you hold freelancer and client accounts, your entire Upwork account (both freelancer and client accounts) will be closed when you close either account type. If you'd like to close your freelancer account only, please review the requirements and confirm here, we'll be happy to assist you further.
Thanks for confirming. I would just like to clarify that Andrea was referring to the link she shared in her response. If you open the link, it will direct you to the help article about closing an account. If you click on each account type, it provides detailed instructions on what to check before closing an account. As requested, I'll go ahead and process your request to close your freelancer account and keep the client account active.