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Sam's avatar
Sam B Community Member

Want to close my freelancer account and keep using my client account

Hello i have signed up many time ago on upwork through freelancer account. But i did not work on it. Now i created an agency and want to hire freelancers on upwork. And i want to cancel my freelancer account and keep using my client account. I also delete my posted job. Please help me

76 REPLIES 76
Goran's avatar
Goran V Retired Team Member

Hi Sam,

 

Your freelancer profile is now closed, when you log in you will have your client profile only. Thank you.

~ Goran
Upwork
Sam's avatar
Sam B Community Member

Hello sir thanks for the help. Yes i see it upwork removed my freelancer profile. I also have another issue when i add my billing method it will give me this error. But before deleting my freelancer profile my payment method is successfully added.

Goran's avatar
Goran V Retired Team Member

Hi Sam,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

~ Goran
Upwork
Sam's avatar
Sam B Community Member

Thank you sir. Can you please tell me you have created a ticket for me or not. Becaise i'm unable to create a support ticket. And there is no ticket on my request section.

Goran's avatar
Goran V Retired Team Member

Hi Sam,

 

Our team is reaching out to you as we speak. Once the ticket is created you will be able to view under your ticket section and you will receive an email notification as well. Thank you.

~ Goran
Upwork
Sam's avatar
Sam B Community Member

Ok sir thank you very much

Oliver's avatar
Oliver G Community Member

Hi Goran, can you do the same for me? I have a client and a freelancer account. I dont need the freelancer account.

Goran's avatar
Goran V Retired Team Member

Hi Oliver,

 

In order for our team to be able to close your freelancer profile, you will need to withdraw your active proposal. Once this is done, let me know here and our team will close your profile. Thank you.

~ Goran
Upwork
Alejandro's avatar
Alejandro E Community Member

Please, I need to close my freelancer account too but I want to keep my client account.

Bojan's avatar
Bojan S Community Manager

Hi Alejandro,

 

One of our team members reached out to you via this support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Roger's avatar
Roger M Community Member

Dear Goran I have the same issue. Can you please help me to close my freelancer account but keep my client account. Thanks!

Nikola's avatar
Nikola S Moderator

Hi Roger,

 

We closed your freelancer account as per your request. Thank you.

 

~ Nikola
Kayli's avatar
Kayli C Community Member

Is it possible to help me do the same? I just opened my client account and no longer need the freelancer account 

Kuldeep's avatar
Kuldeep G Community Member

i want to close my freelancer avvount, now i use only my client account.

Pradeep's avatar
Pradeep H Moderator

Hello Kuldeep,

 

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you.

Pradeep

Mohammed's avatar
Mohammed F Community Member

Can you do the same for me, please? i just need my clients account

Pradeep's avatar
Pradeep H Moderator

Hi Mohammed,

 

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep

Lorne's avatar
Lorne E Community Member

Hi, I want to close my freelancer account and MUST keep my client account. Can you help?

Nikola's avatar
Nikola S Moderator

Hi Lorne,

 

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Matt's avatar
Matt O Community Member

Hello Goran, I need to close my freelance account too but keep my Client account. thank you!

Avery's avatar
Avery O Community Manager

Hi Matt, 

I'll be able to help you with that. Before I proceed, could you please withdraw your candidacies by going here? Once done, let us know by replying to this thread and we'll close your freelancer account for you.


~ Avery
Nils's avatar
Nils D Community Member

Please do the same for me. Delete freelancer, keep client profile. 

Nikola's avatar
Nikola S Moderator

Hi Nils,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Angela's avatar
Angela E Community Member

Hi Goran:

Just red what you did for Sam B.

I too need to please close my freelancer account but I want to keep my client account.

Can you help me with this?

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