Jun 25, 2018 05:14:32 AM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Feb 20, 2020 10:51:33 PM by Arriane B
Hi, sorry to but in but I have the same issue. So, I was able add the details but when I enter it theres an error message. Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank. and bank said its okay to use. Can you please help me?
Feb 21, 2020 04:53:20 AM by AleksandarD A
Hi Arriane,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 31, 2020 03:13:33 AM by Cris P
Hi Upwork team,
I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said:
Mar 31, 2020 03:19:30 AM by Goran V
Hi Cris,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Sep 2, 2020 09:02:17 AM by Andrea G
Hi Asif,
Nov 19, 2021 11:14:45 AM by Bojan S
Hi Tamseel,
It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline and confirm if they allow recurring transactions on their cards as Upwork payments are classified as ’recurring’.
Thank you!
Nov 30, 2021 07:00:33 PM by Mohammed M
Having the same issue. my card is not authenticated. can you help
Nov 30, 2021 08:53:06 PM by Pradeep H
Hello Mohammed,
Thank you for your message. I see that you have two active cards already on your account and do not see any declined status on them. Are you trying to add a new card now?
Thank you.
Pradeep
Nov 30, 2021 09:50:49 PM by Pradeep H
Hello Mohammad,
Thank you for your response. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Jan 12, 2021 06:29:02 AM by Vimal S
We are upgrading to an agency plus membership but getting the same issue please help.
Jan 12, 2021 06:35:11 AM by Goran V
Aug 24, 2020 09:46:35 PM by Safar A
Thank you so much. I try first direct to purchase plan but I got the message says : we are unable to authorize your card. Please add another billing method or contact your issuir bank.
Then I just add this card as my Billing method and instantly I sucessfully purchase my plan!
Mar 19, 2021 08:53:47 AM by Mehran S
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I am facing the same issue I have contacted my bank they told me that every thing is ok from our side the issue is from buyer side can you please guide regarding this..
Oct 2, 2019 07:35:55 PM Edited Oct 2, 2019 09:08:07 PM by Avery O
Hi
I am trying to add my visa card and it showing "We are unable to authorize your card. Please add another billing method or contact your issuing"
I tried 2 times to add the card and but card is not added but upwork team deduct the payment 2 times from my account.I have attached screenshot of payment deduction, I am not understood why upwork deducted the payment if I am not hired anyone.
I just setup my acccount. Even I am unable to contact support as well. I am not understood why I am not able to add card. Can you please cnfirm me if card is not added then why upwork deducted the payment from my card. Without notifying me.
Oct 2, 2019 09:07:07 PM by Avery O
Hi Hiralal,
I'm sorry for the confusion this has caused. I would like to confirm that these to charges are verification charges on your credit card. You will need to verify these amounts on your Upwork account before you can use your credit card as a billing method. You may read more about it here for more information.
I will go ahead and share your account information and these screen grabs with the Customer Support Team so that they can reach out to you to assist you further.
Oct 14, 2019 03:28:30 AM by Nizam U
I am using a visa card and iam getting similar meaasge when i trying to buy more connects it says"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Oct 14, 2019 03:35:27 AM by Goran V
Hi Nizam,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further. Thank you.
Feb 6, 2020 11:07:06 AM by Rida Z
I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have visa debit card. Also, I have been receiving my payments directly into my bank and had no issue before. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?
Feb 6, 2020 11:20:58 AM by Rida Z
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Feb 6, 2020 11:47:18 AM by Rida Z
when i add my any visa and master card for buy connects or upgrade the membership it shows we are unable to authorize your card. Please add another billing method or contact your issuing............. Kindly tell me how to fix it
Feb 6, 2020 11:58:44 AM by Bojan S
Hi Rida,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Mar 4, 2020 03:28:13 PM by Mary Joy C
I tried to attach my card as well but still the same issue, it won't allow me to attach it.
Mar 4, 2020 08:07:47 PM by Avery O
Hi Mary Joy,
I checked your account and can confirm that the transaction didn't go through. If you believe there is a mistake, please contact your issuing bank directly for more information on why this is the case.
In the meantime, please add an alternative billing method so that you can upgrade your membership plan.
Mar 15, 2020 02:32:31 AM by Hadiqa R
I also have this same issue while my bank says they have activated my online session.
Mar 15, 2020 02:47:42 AM by AleksandarD A
Hi Hadiqa,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 3, 2020 04:56:01 PM by Sumeet R
I tried to attach to my visa debit card in the payment method but its showing unable to authorize your card.
How can I resolve this issue
Apr 3, 2020 06:09:56 PM by Joanne P
Hi Sumeet,
I checked your account, and I can see that you already have a ticket regarding your concern with your billing method. One of our team members will update your ticket and assist you further. Thank you!
Apr 13, 2020 04:32:53 AM by Rimsha A
I'm having same issue and no one from upwork has contacted me yet.
Apr 19, 2020 11:15:40 AM by Nofal N
Hi
I am Also Facing This Problem
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Apr 19, 2020 02:37:21 PM by Joanne P
Hi Nofal,
One of our team members will reach out to you via ticket and assist you further. Thank you.
May 16, 2020 10:23:24 AM by Joanne P
Hi Shabaz,
One of our team members will reach out to you via ticket providing further assistance. Thank you!
May 17, 2020 12:29:41 AM Edited May 17, 2020 12:39:35 AM by AleksandarD A
Thank you for your Reply please generate ticket on my this email: **Edited for Community Guidelines**
thank you
May 17, 2020 12:40:31 AM by AleksandarD A
Hi Shabaz,
I checked and it seems that one of our team members already reached out to you via this support ticket.
Thank you.
Jun 17, 2020 12:00:58 AM Edited Jun 17, 2020 12:14:04 AM by Goran V
I am having an issue while attaching my debit card.
**Edited for Community Guidelines**