We are unable to authorize your card. Please add another billing method or contact your issuing bank

[485619a4]

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[musawir75]

Hi,

I have same problem here.

I can't add a billing method. i can't add my Visa Debit Card.

It Says :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Regards, Musawir

[JoanneP]

Hi Musawir and Abdur, 

One of our agents will reach out and assist you directly via a support ticket. Thank you!

[crisxoxo]

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Please help me on this. Thank you.

[karammustafa]

I'm also facing the same error. 
Can any one help me.

Last time i've used this card to purchase connects and after few days i want more connects and when i try to purchase it from the same card i've used last time  They are showing the error:
We are unable to authorize your card. Please add another billing method or contact your issuing bank

[AleksandarD]

Hi Karam,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[ahmed_nawaz_khan]

Hi. i have the same issue. I am unable to add a billing method. I am using the same master card on other sites. please help

[g_vasilevski]

Hi Ahmed,

I checked your account and I can see that you will need to verify your billing method. You should find 2 small charges on your bank statement, please enter these 2 charges to complete the verification.
Once this is completed, the charges will be refunded back, and your billing method will be verified. Thank you.

[8d6ba48b]

Hi Goran !

I'm trying to add a billing method but I'm getting this error :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

My card is set up for all kinds of transactions, I've cross checked with the bank.

Thanks,

-Anirudh

[AleksandarD]

Hi Anirudh,

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

Thank you.

[0bff64e4]

I also get same problem

[g_vasilevski]

Hi Semistan,

Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.

[tufail949]

I also having the same issue. try credit card of different banks which are working fine for other transactions but facing mentioned issue here. Please let me know how I resolve this authorization issue.

[AleksandarD]

Hi Muhammad,

Please check with your bank for more information on why the specific charge was declined. You can also out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[140d4f54]

I am unable to set billing method to buy connects. I have entered all the csrd details correctly and followed complete process but at the end i received msg saying that unable to authorise your card. I contacted my bank and they said all is okay with my card.

[g_vasilevski]

Hi Rupal,

Just to confirm, did your bank confirmed that your account is enabled for international charges as well? Thank you.

[140d4f54]

No I did not ask that.

[vaswani-vijay]

I'm facing this issue can one help me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank?

[JoanneP]

Hi Vijay,

I checked, and it looks like the transaction was declined by your bank. Please reach out to them so that they can assist you further. Thank you. 

[sammyhassanngala]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Please help i am trying to add this method to my client account

[BojanS]

Hi Ngala,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[sammyhassanngala]

 Hi Mr.Bojan,

The issue is persisting please help

[g_vasilevski]

Hi Ngala,

I would suggest checking with your bank if your account is enabled for international charges or adding another Billing method. Thank you.

[3461dcc8]

Trying to add a billing method.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[NikolaS]

Hi Honey S,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method. You can access your ticket here.

[9383840f]

I am trying to add the billing method to buy some connects but it show's the same error mentioned in the subject can you please help me with this.