Jun 25, 2018 12:14:32 PM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jan 15, 2022 02:27:23 PM by NikolaS N
Hi Fairuz,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
May 11, 2021 12:45:02 PM by Sardorbek A
Hi. I am unable to add my VISA card to billing method. How can I resolve the issue?
May 11, 2021 12:58:50 PM by Goran V
Hi Sardorbek,
Are you receiving any errors on your end? If yes, please share the text of the error with me here. Thank you.
Nov 18, 2021 02:50:19 PM by Ghulam A
Nov 18, 2021 04:25:57 PM by Bojan S
Hi Ghulam,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Apr 20, 2020 07:38:12 AM by Goran V
Hi Creative,
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 4, 2020 09:57:13 AM Edited Aug 4, 2020 09:59:03 AM by Sanjeev K
@Goran V
Do you have another answer for that?
I saw you are tying same copy-paste answer for all.
Aug 4, 2020 10:14:31 AM by Goran V
Hi Sanjeev,
Just to clarify, the answer you`re referring to is our troubleshooting steps.
If you`re experiencing any problems on your end, feel free to share more details with me here or via PM (click on my name). Thank you.
Mar 28, 2020 09:58:38 AM by John Raves R
Please help I have the same problem. I am currently unable to add a billing method to my upwork. I have tried debit card and paypal and still says "We are unable to authorize your card. Please add another billing method or contact your issuing" please help.
Mar 28, 2020 10:34:07 AM by Aleksandar D
Hi John Raves,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods.
Thank you.
Jan 7, 2022 11:16:08 AM by Usama T
Hello,
I am also unable to buy connects using my MasterCard. Upwork is throwing an error that my MasterCard could not be authorized even though it works for other websites. Please help me to buy connects kindly.
Jan 7, 2022 12:19:30 PM by Andrea G
May 23, 2020 07:00:30 PM by Almirah M
Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.
Regards, Almirah.
May 23, 2020 10:29:52 PM by Joanne P
Hi Almirah,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Nov 17, 2019 10:11:46 AM by Rana Muhammad H
I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I tried two valid debit mastercards. Kindly help me resolving the issue.
Nov 17, 2019 10:43:45 AM by Aleksandar D
Hi Rana,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 14, 2020 01:42:15 PM by Husnain K
Hi!
I am facing the same problem. Please can you help? I am receiving this message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I have contacted my bank they say everything is working at their end.
Jan 14, 2020 02:53:10 PM by Goran V
Hi Husnain,
Our team will reach out to you via ticket as well and assist you further with your billing method. Thank you.
Jan 30, 2020 05:55:54 PM Edited Jan 30, 2020 06:58:40 PM by Bojan S
Please help me. I need to buy the connects but I am not able to add my card.I don't know how to generate the ticket to talk to support.
**Edited for community guidelines**
Feb 2, 2020 07:26:10 PM by Mirza Z
I want to buy connects. I am trying to add Visacard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Feb 2, 2020 09:58:55 PM by Joanne P
Hi Mirza,
I checked your account, and I saw that you have already created a support ticket regarding this issue. One of our team members has updated your ticket to assist you further. Feel free to respond to the ticket if you have any questions, and the agent will be happy to assist you further. Thank you.
Mar 4, 2020 10:29:42 AM by Farhan A
I want to upgrade membership. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
Mar 4, 2020 10:44:10 AM by Goran V
Hi Farhan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.