We are unable to authorize your card. Please add another billing method or contact your issuing

[Goran V]

Hi Semistan,

Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.

[muhammad t]

I also having the same issue. try credit card of different banks which are working fine for other transactions but facing mentioned issue here. Please let me know how I resolve this authorization issue.

[Aleksandar D]

Hi Muhammad,

Please check with your bank for more information on why the specific charge was declined. You can also out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[Rupal T]

I am unable to set billing method to buy connects. I have entered all the csrd details correctly and followed complete process but at the end i received msg saying that unable to authorise your card. I contacted my bank and they said all is okay with my card.

[Goran V]

Hi Rupal,

Just to confirm, did your bank confirmed that your account is enabled for international charges as well? Thank you.

[Rupal T]

No I did not ask that.

[Vijay K]

I'm facing this issue can one help me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank?

[Joanne Marie P]

Hi Vijay,

I checked, and it looks like the transaction was declined by your bank. Please reach out to them so that they can assist you further. Thank you. 

[Ngala H]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Please help i am trying to add this method to my client account

[Bojan S]

Hi Ngala,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.