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Re: We are unable to authorize your card. Please add another billing method or contact your issuing

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
51 of 242

Hi Semistan,

 

Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.


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tufail949
Active Member
muhammad t Member Since: Jan 7, 2019
52 of 242

I also having the same issue. try credit card of different banks which are working fine for other transactions but facing mentioned issue here. Please let me know how I resolve this authorization issue.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
53 of 242

Hi Muhammad,

 

Please check with your bank for more information on why the specific charge was declined. You can also out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
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140d4f54
Active Member
Rupal T Member Since: Jun 22, 2020
54 of 242
I am unable to set billing method to buy connects. I have entered all the csrd details correctly and followed complete process but at the end i received msg saying that unable to authorise your card. I contacted my bank and they said all is okay with my card.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
55 of 242

Hi Rupal,


Just to confirm, did your bank confirmed that your account is enabled for international charges as well? Thank you.


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140d4f54
Active Member
Rupal T Member Since: Jun 22, 2020
56 of 242
No I did not ask that.
vaswani-vijay
Active Member
Vijay K Member Since: Jul 19, 2020
57 of 242

I'm facing this issue can one help me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank?

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
58 of 242

Hi Vijay,

 

I checked, and it looks like the transaction was declined by your bank. Please reach out to them so that they can assist you further. Thank you. 


-Joanne
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sammyhassanngala
Active Member
Ngala H Member Since: May 11, 2020
59 of 242
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Please help i am trying to add this method to my client account
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
60 of 242

Hi Ngala,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.


~ Bojan
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