We are unable to authorize your card. Please add another billing method or contact your issuing bank

[485619a4]

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[NikolaS]

Hi Nauman, 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[721604dd]

"We are unable to authorize your card. Kindly contact with your Issuing Bank."
How to solve this problem? I am using my icici bank mastercard. Please help i want to pay a freelancer

[BojanS]

Hi Riya,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[aswinibajaj]

Hello Team Upwork,

I am unable to buy connects for my agency account as it is showing the error page. I have only one paying method. I have removed all caches and tried doing it but the same error message pops up. My card works fine on other websites. Please help.

Regards,

Aswini Bajaj

[JoanneP]

Hi Ashwini,

I checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them regarding this so that they can on the specific decline error. 

[mauzag67]

i am facing this problem when i want to buy connects

[BojanS]

Hi Mauz,

I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those. 

Let us know if the issue persists.

Thank you.

[ikashifmahmood]

Still facing the same issue. Can you please of its all okay from your end?

Thanks.

[LuiggiR]

Hi Kashif,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

Thank you.

[58c0f826]

I also suffering from the same problem unable to add billing method to buy connects.

We are unable to authorize your card. Please add another billing method or contact your issuing

Please assist about the problem.

[AndreaG]

Hi Fakhar,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[0e3d2306]

Please I am having the same issue, I have tried visa and master card and they keep writing it cannot be verified. Please help, I need to hire a freelancer as soon as possible

[g_vasilevski]

Hi Noel,

I'm sorry for the inconvenience this has caused you. Our team will reach out to you as soon as possible and will assist you further with your billing method. Thank you.

[ismaildadwad04]

First check your international usage is enabled or disabled.. by default
it's disable please Click to enable and try again..

[zahid_aly]

I am getting the SAME ISSUE

[g_vasilevski]

Hi Zahid,

Please check with your bank if your account is enabled for international charges or try to add another billing method. Thank you.

[6cf56804]

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

plz hep me this issue i want mamber ship buy connets.

[LuiggiR]

Hi Moqaddasa,

I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.

Thank you,

[b56f8228]

Please I am also having similar problems with saving my card

[BojanS]

Hi Uche,

I’m sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.

Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.

Feel free to reach back to us if you need any further assistance.

Thank you!

[b56f8228]

Good day, I've tried adding it, it still won't save my card

[BojanS]

Hi Uche,

It looks like you were able to add your billing method. Feel free to reach back to us if you need any further assistance.

Thank you! 

[beb10844]

Hi i want to know why went i want to add my billing method, the status always unable to authorize your card, event tough i already add my payment method correctly?

[g_vasilevski]

Hi Michelle,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method Thank you.

[seoexpert_yeasin]

hello sorry to i also facing this error. I don't why i getting this issue. Do you guys help to fix it? i want to Upgrade my freelancer account to freelancer plus. Please help me