I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Sorry to hear that you are having trouble adding your billing method. I tried tp replicate the issue, and when i checked the option to add a billing method from your account, I was directed to this page:
Are you not able to add your information on this page?
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.
I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have visa debit card. Also, I have been receiving my payments directly into my bank and had no issue before. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?
I have same problem here.
I can't add a billing method. i can't add my Visa Debit Card.
It Says :
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Hello sir ! I am facing the same problem. I am trying to add my debit card in billing method but upwork is showing the same message "we are unable to authorize your card"
plz help me as i want to buy connects
I have contacted my bank and they say that my debit card is activated for all type of transactions and problem is in the website. my debit card is running perfectly on other freelancing sites but upwork is not accepting that.
plz help me as i have to buy connects
Hi there I am trying to add a methhod as I need to buy connects. But an error message shown "We are unable to authorize your card. Please add another billing method or contact your issuing bank.". What does that mean and how I can resolve the issue ?
Please check with your bank for more information on why the specific charge was declined. You can also out this help article to learn more about acceptable billing methods for purchasing Connects.
I checked the support ticket regarding your previous issue with the billing method and it seems that our team already assisted you with that.
Regarding your concern, please note that if you are an established freelancer and don’t earn money on Upwork for a period of two years or more, your profile visibility will automatically change from public to private. When your profile is set to private it is not shown in freelancer search results and will not be seen by clients unless you submit a proposal to their job. You can check out this help article for more information. Would you like us to reset your profile visibility back to public?
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Just to clarify, the answer you`re referring to is our troubleshooting steps.
If you`re experiencing any problems on your end, feel free to share more details with me here or via PM (click on my name). Thank you.
Please help I have the same problem. I am currently unable to add a billing method to my upwork. I have tried debit card and paypal and still says "We are unable to authorize your card. Please add another billing method or contact your issuing" please help.
Hi John Raves,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods.
I am also unable to buy connects using my MasterCard. Upwork is throwing an error that my MasterCard could not be authorized even though it works for other websites. Please help me to buy connects kindly.
Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.