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We are unable to authorize your card. Please add another billing method or contact your issuing bank

Active Member
Priyank K Member Since: Jun 25, 2018
1 of 23

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 23

Hi Priyank,

One of our team members will reach out to you shortly and assist you further, thank you!


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Active Member
Zaheer A Member Since: Dec 17, 2018
3 of 23

I also have same issue help please ?

Plug and play WordPress developer.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 23

Hi Zaheer,

 

To set up a withdrawal method please add your account under Settings > Get PaidBilling Methods are used for paying freelancers or if you would like to upgrade to our Plus plan. To learn more about this check out our guide for Billing Methods. Thank you.


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Active Member
Rana F Member Since: May 22, 2017
5 of 23

Hi Goran,

 

Similarly I am also trying to add a billing method but unfortunatley I am unable to do so. Can you please help.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 23

Hi Rana,

 

Sorry to hear that you are having trouble adding your billing method. I tried tp replicate the issue, and when i checked the option to add a billing method from your account, I was directed to this page: image.png

 

Are you not able to add your information on this page? 


-Joanne
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Active Member
Waqas R Member Since: Jul 30, 2019
7 of 23

I am also receiving the same error.

 

I have used the same card on other sites and it worked well.

 

Can someone please help

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
8 of 23

Hi Waqas,

 

Thanks for reaching out to us. Could you please clarify are you trying to add a Billing or Withdrawal method? 

 

Thank you.

~ Aleksandar
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Active Member
Muhammad W Member Since: Aug 6, 2019
9 of 23

I want to buy connects. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 23

Hi Muhammad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.


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